Delivery and Return Policy
By placing an order through our Store Chat System, you confirm that you agree to the following terms:
Delivery Timing
Payment is paid through the Stripe payment system we send through the Chat system.
For holidays (Valentine’s Day, Women’s Day, New Year’s Eve, etc.), please order at least 48 hours in advance.
For a specific time, please specify your preferred time in the Notes field.
⚠️ Delays may occur due to traffic, weather, or store operating hours.
Recipient Information
A valid recipient phone number is required.
If the address is incomplete or the recipient cannot be reached, delivery may be delayed or returned.
In such cases, an additional charge for a second delivery may apply.
❌ Returns and Cancellations
Orders can only be canceled before preparation begins.
No changes or returns are possible while your order is being prepared or delivered.
If there is a delivery issue due to recipient information, we will contact you to update your address, if possible.
Product Exchanges
Sometimes, certain flowers or colors may not be available.
In this case, we will send a similar item of the same or higher value.
The style, color range, and size will remain the same as much as possible.
Card Message and Sender Information
Your message will be printed and delivered with the flowers. You can remain anonymous; however, if the recipient does not accept anonymous gifts, we may be required to share your name. To ensure complete anonymity, please include it clearly in the Notes section.
Order Status
You will receive a confirmation once your order has shipped via the Store Chat system.
If there are any issues, we will contact you via Store Chat, Telegram, or WhatsApp.
For quick updates, you can send us a message via WhatsApp, Telegram, or email at any time.
Requests and Complaints
Note: You are not satisfied with your order?
Please contact us within 48 hours of delivery.
We will attempt to resolve the issue with an exchange or partial refund, if necessary.
You may be asked to provide a clear photo of the product to support your request.
⚠️ Reminder
By using the Moscow Florist’s Site Chat System, you confirm that you accept our delivery and return policy.